WARRANTY & AFTER-SALES POLICY

1. General

This Warranty & After-Sales Policy applies to equipment and related products purchased through FoodMachTech Singapore.

Warranty terms may vary according to product type, manufacturer, model and the applicable quotation or sales agreement.

2. Standard Warranty

Unless otherwise stated in the applicable product page, quotation, sales agreement or manufacturer warranty, standard equipment is generally covered by a 12-month limited warranty from the applicable warranty commencement date.

Where a different warranty period applies, the specific written warranty terms will prevail.

3. Warranty Coverage

Subject to applicable terms, warranty may cover defects in materials, workmanship or manufacturing that occur under normal intended use.

4. Exclusions

Warranty generally does not cover:

• normal wear and tear;
• consumable parts;
• damage caused by misuse;
• improper installation;
• unauthorised modification;
• accidents;
• abnormal voltage or power supply;
• water, gas or drainage problems;
• unsuitable operating environment;
• failure to follow manufacturer instructions;
• commercial abuse beyond intended specifications;
• damage caused by third-party repair;
• damage caused by external factors.

5. Installation

Where installation is provided by us, installation must be completed in accordance with the agreed scope.

If installation is performed by a third party, warranty may be affected where the product failure is caused by improper installation.

6. Warranty Claim Procedure

Customers should contact us and provide:

• order number;
• product model;
• purchase date;
• description of the issue;
• photographs or videos where appropriate;
• error codes or other relevant information.

7. Inspection and Diagnosis

We may conduct remote troubleshooting, request photographs or videos, arrange technical inspection or appoint an authorised service provider.

Where inspection determines that the issue is outside warranty coverage, service, transportation, labour or replacement-part charges may apply.

8. Repair or Replacement

Depending on the nature of the issue and applicable law, we may provide repair, replacement of defective components or other appropriate remedies.

9. Replacement Parts

Replacement parts may be new, refurbished or functionally equivalent where permitted and appropriate.

10. Service Area

After-sales service is primarily provided in Singapore.

For equipment located outside Singapore, additional travel, transportation, customs or other service charges may apply.

11. Downtime

Unless required by applicable law, warranty does not automatically cover indirect losses arising from equipment downtime, including loss of production, business interruption, loss of revenue or loss of profits.

12. Statutory Rights

This Warranty Policy does not exclude or limit any mandatory statutory rights or remedies available to consumers under Singapore law.

13. Maintenance Services

Customers may separately purchase preventive maintenance, inspection, repair, spare parts or other technical services.

Maintenance services are subject to the applicable quotation or service agreement.

14. Contact

For warranty and after-sales enquiries:

FMTI EQUIPMENT RENTAL & SERVICES PTE. LTD.

Tel: +65 81379679

Email: stella@foodmachtech.com