Terms & Conditions

1. Company Information

These Terms & Conditions (“Terms”) govern your access to and use of the FoodMachTech Singapore website and your purchase, rental or use of products and services offered through the website.

The website is operated by:

FMTI EQUIPMENT RENTAL & SERVICES PTE. LTD.

UEN: 202624996D

Telephone: +65 81379679

Email: stella@foodmachtech.com

Singapore

2. Scope of Business

We provide foodservice, commercial kitchen, food processing and related equipment, including equipment sales, equipment rental, delivery, installation, commissioning, maintenance, repair, spare parts and related services.

Certain products may be suitable for commercial or other permitted uses. Customers must ensure that products are used only for their intended purpose and in accordance with applicable laws, safety requirements and manufacturer instructions.

3. Eligibility

You must provide accurate and complete information when placing an order, making a rental request or requesting services.

Customers purchasing equipment for a business are responsible for ensuring that the purchaser has authority to enter into the transaction.

Individual consumers may purchase products where such purchase is permitted. Nothing in these Terms excludes or limits any mandatory consumer rights available under Singapore law.

4. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions and prices displayed on the website are accurate.

However, product specifications may be updated by manufacturers or suppliers. Minor variations in colour, dimensions, configuration, packaging or appearance may occur where they do not materially affect product functionality.

5. Prices and Taxes

All prices are displayed in Singapore Dollars (SGD) unless otherwise stated.

Where Singapore GST is applicable, GST will be charged in accordance with applicable Singapore tax requirements.

If we are GST-registered, prices displayed to the public will be presented in accordance with applicable GST price-display requirements.

6. Orders and Contract Formation

Placing an order through the website constitutes an offer to purchase.

An order is not considered finally accepted until we have confirmed the order and, where applicable, received successful payment.

For customised, made-to-order or specially procured equipment, a separate quotation, order confirmation or sales agreement may apply.

7. Payment

We may accept payment methods displayed at checkout, including supported credit and debit cards and other electronic payment methods.

Payment transactions may be processed by third-party payment service providers or acquiring institutions.

We do not normally receive or store complete payment-card information where payment is processed through a third-party payment provider.

Payment may be subject to security screening, fraud prevention checks, identity verification or transaction review.

8. Order Verification and Fraud Prevention

We reserve the right to verify an order where transaction information appears inconsistent, unusual or potentially fraudulent.

We may request additional information reasonably required to verify the transaction, delivery address, purchaser or business purpose.

Where a transaction cannot be reasonably verified, we may decline, suspend or cancel the order and refund any successfully collected payment.

9. Delivery and Installation

Delivery is subject to our Shipping & Delivery Policy.

Where installation or commissioning is included, the customer must ensure that the installation site satisfies applicable requirements, including access, electrical supply, water, drainage, ventilation, gas supply and other relevant conditions.

10. Rental Services

Rental transactions are subject to the applicable rental agreement, rental quotation and rental terms.

Rental charges, deposits, rental periods, cancellation charges, damage charges and return requirements will be stated in the applicable rental documentation.

11. Maintenance and Repair Services

Maintenance and repair services are subject to the applicable service quotation or service order.

Additional charges may apply where the issue is caused by misuse, unauthorised modification, improper installation, accident, abnormal operating conditions or other causes outside normal product operation.

12. Returns and Refunds

Returns, cancellations and refunds are governed by our Refund & Cancellation Policy.

Nothing in our refund policy limits any mandatory rights that cannot lawfully be excluded under Singapore law.

13. Product Safety and Compliance

Customers must use products in accordance with manufacturer instructions, applicable safety requirements and intended-use limitations.

Where applicable, products supplied in Singapore will be subject to relevant product safety and regulatory requirements.

Customers must not remove, modify or interfere with safety labels, protective devices, electrical components or other safety features.

14. Warranty and After-Sales Service

Warranty coverage is governed by our Warranty & After-Sales Policy and the applicable product documentation.

Warranty coverage may vary according to product type, manufacturer, model, installation method and commercial terms.

15. Chargebacks and Payment Disputes

Customers should contact us before initiating a payment dispute where the issue concerns delivery, product condition, cancellation, refund or service.

We will reasonably investigate payment disputes and provide transaction, delivery, communication and refund records where appropriate.

Customers must not initiate a false or unauthorised chargeback.

16. Intellectual Property

All website content, trademarks, logos, text, images, product content, software and other materials are protected by applicable intellectual property laws.

17. Website Availability

We do not guarantee that the website will always be uninterrupted, error-free or continuously available.

18. Limitation of Liability

To the extent permitted by law, we will not be liable for indirect, incidental or consequential losses arising from the use of the website or products.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limits mandatory statutory rights.

19. Force Majeure

We are not responsible for delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transport disruption, supplier delays, strikes, government actions, customs restrictions or other force majeure events.

20. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable Singapore data protection laws.

21. Governing Law and Jurisdiction

These Terms are governed by the laws of Singapore.

Subject to any mandatory rights available under applicable consumer protection laws, disputes shall be subject to the jurisdiction of the courts of Singapore.

22. No Contracting Out of Mandatory Rights

Nothing in these Terms is intended to exclude, restrict or modify any right or remedy that cannot legally be excluded, restricted or modified under Singapore law.

23. Changes to These Terms

We may update these Terms from time to time. The latest version published on the website will apply to future transactions.

24. Contact Us