SHIPPING & DELIVERY POLICY

Effective Date: 3 September 2026

1. General

This Shipping & Delivery Policy explains how products purchased through FoodMachTech Singapore are processed, delivered and, where applicable, installed.

2. Delivery Area

Our primary delivery market is Singapore.

Certain products may be available for delivery outside Singapore subject to separate quotation, shipping arrangements, customs requirements and import regulations.

3. Delivery Methods

Depending on product type and order requirements, delivery may be arranged through:

  • courier delivery;
  • commercial delivery vehicle;
  • dedicated truck;
  • specialist equipment transportation;
  • supplier delivery;
  • delivery with installation;
  • delivery with installation and commissioning.

4. Estimated Delivery Time

Unless otherwise confirmed in writing:

  • Standard stocked products: approximately 3–10 business days;
  • Large commercial equipment: approximately 7–30 business days;
  • Customised or made-to-order equipment: individually confirmed.

5. Order Processing

Orders are normally processed after successful payment and order confirmation.

Processing time may depend on stock availability, supplier lead time, product configuration, payment verification, delivery location and installation requirements.

6. Delivery Charges

Delivery charges may be:

  • included in the displayed price;
  • calculated at checkout;
  • quoted separately;
  • determined according to product size, weight, quantity and delivery location.

7. Customer Delivery Information

Customers are responsible for providing accurate delivery information.

Incorrect addresses, unavailable recipients or failure to provide required access information may result in additional delivery or re-delivery charges.

8. Site Access for Commercial Equipment

Before delivery and installation of large equipment, customers must ensure suitable access and site conditions.

These may include:

  • door and corridor dimensions;
  • lift capacity;
  • loading/unloading access;
  • floor loading capacity;
  • electrical supply;
  • water supply;
  • drainage;
  • ventilation;
  • gas connection;
  • installation space.

9. Installation Scope

Unless specifically included in the quotation, standard installation does not include major building works, structural modification, major electrical works, gas works, plumbing, ventilation construction, lifting or specialist engineering.

10. Delivery Inspection

Customers should inspect packaging and products upon delivery.

Visible damage should be photographed and reported to us as soon as reasonably possible.

Failure to report visible damage immediately does not automatically remove any mandatory rights available under applicable law.

11. Failed Delivery

If delivery fails because of circumstances attributable to the customer, including incorrect address, unavailable access or failure to provide required site conditions, additional delivery or storage charges may apply.

12. Delivery Delays

Delivery dates are estimates unless expressly guaranteed in writing.

We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, transport disruption, supplier delays, manufacturing delays, customs restrictions, labour disruption or government actions.

13. International Delivery

International deliveries may be subject to customs duties, import taxes, permits, local certification and other regulatory requirements.

Unless otherwise agreed, the customer is responsible for applicable import requirements and charges.

14. Risk and Title

Unless otherwise agreed in writing, ownership of purchased goods passes after full payment and completion of applicable contractual conditions.

Risk allocation will be determined according to the applicable sales contract, delivery arrangement and mandatory Singapore law.

15. Contact

For delivery enquiries:

FMTI EQUIPMENT RENTAL & SERVICES PTE. LTD.

Tel: +65 81379679

Email: stella@foodmachtech.com