PRIVACY POLICY

Effective Date: 3 September 2026

1. Who We Are

This Privacy Policy explains how FMTI EQUIPMENT RENTAL & SERVICES PTE. LTD., UEN 202624996D, collects, uses, discloses and protects personal data in connection with FoodMachTech Singapore.

2. Personal Data We Collect

Depending on how you interact with us, we may collect:

  • name;
  • company name;
  • telephone number;
  • email address;
  • billing and delivery address;
  • account information;
  • order and transaction information;
  • product and service preferences;
  • communications with us;
  • delivery and installation information;
  • technical information such as IP address, browser and device information;
  • cookies and similar technologies;
  • information reasonably required to investigate fraud, payment disputes or chargebacks.

3. Payment Information

Payments may be processed through third-party payment service providers, payment gateways, acquiring banks or card networks.

We may receive transaction information necessary to confirm payment, including transaction status, amount, payment reference and limited payment-related information.

Where payment is processed by a third-party provider, we do not normally store complete card numbers or security codes.

4. Purposes of Collection

We may use personal data to:

  • process orders;
  • process payments;
  • deliver products;
  • arrange installation;
  • provide maintenance and repair;
  • manage rental services;
  • communicate with customers;
  • provide customer support;
  • prevent fraud;
  • investigate chargebacks and payment disputes;
  • comply with legal and regulatory requirements;
  • maintain website security;
  • improve our products and services;
  • send marketing communications where permitted.

5. Consent and Withdrawal

Where consent is relied upon, individuals may withdraw consent with reasonable notice.

Withdrawal of consent may affect our ability to provide certain services where the relevant data is necessary for those services.

6. Disclosure to Third Parties

We may disclose personal data to service providers that support our business, including:

  • payment processors;
  • acquiring banks;
  • logistics and delivery providers;
  • installation and maintenance contractors;
  • IT and hosting providers;
  • customer service providers;
  • fraud prevention providers;
  • professional advisers;
  • regulators and government authorities where required.

7. Cross-Border Transfers

Some of our service providers may process personal data outside Singapore.

Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that the transferred data receives a standard of protection comparable to that required under Singapore data protection law.

8. Data Security

We implement reasonable administrative, technical and organisational safeguards designed to protect personal data against unauthorised access, collection, use, disclosure, copying, modification or disposal.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected or where retention is required for legal, accounting, tax, dispute resolution, fraud prevention or regulatory purposes.

10. Access and Correction

Individuals may request access to or correction of their personal data, subject to applicable legal requirements and exceptions.

11. Data Breach

Where a data breach occurs, we will assess the incident and take appropriate containment, investigation, remediation and notification measures in accordance with applicable Singapore law.

12. Cookies

We use cookies and similar technologies for website operation, security, preferences, analytics and, where applicable, marketing.

Further information is provided in our Cookie Policy.

13. Marketing Communications

We only send marketing emails and related commercial communications to you after obtaining your explicit, freely given, active opt-in consent.

Marketing consent is a completely independent option, and shall never be regarded as a prerequisite for you to access platform products, services or supporting business support.

You may cancel your marketing subscription at any time free of charge through the following two channels:

Click the exclusive unsubscribe link included in every marketing email we send to you;

Send an email to stella@foodmachtech.com, with the exact subject line filled in as "Unsubscribe from Marketing Communications".

We will process your opt-out request within 10 working days in strict accordance with applicable global data protection regulations.

14. Children

Our services are primarily intended for businesses and adult users.

We do not knowingly collect personal data from children for purposes unrelated to the provision of our services.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will be published on the website.

16. Contact and Data Protection Enquiries

For privacy or personal data enquiries, please contact:

Data Protection Contact

FMTI EQUIPMENT RENTAL & SERVICES PTE. LTD.

Tel: +65 81379679

Email: stella@foodmachtech.com